Customer Care Executive

Compensation : 15k per month (in-hand)

About Us

BeginBird is a next-gen play brand creating imaginative, hands-on learning experiences for kids. We're blending educational toys, creative content and playful storytelling.

Role Description

This is a full-time, on-site Customer Care Executive role based in Dehradun, primarily responsible for handling customer communication across multiple platforms, resolving queries, and ensuring timely updates on orders. This role requires someone who is responsive, organized and comfortable managing conversations with customers on messaging and social media platforms.

What You'll Do

• Manage customer communication via WhatsApp, Instagram DMs and email
• Handling customer queries related to orders, product information, shipping status, returns, and replacements
• Check and confirm RTO (Return to Origin) and undelivered orders with logistics partners
• Coordinate with the operations and logistics teams for order updates and issue resolution
• Ensure timely communication and high customer satisfaction

Who You Are

• Bachelor's degree in any field
• 1+ years of experience in customer support or customer service
• Strong written and verbal communication skills
• Comfortable using WhatsApp Business, Instagram, Email and Google Sheets
• Organized, detail-oriented and able to manage multiple conversations simultaneously