Customer Care Executive

About the Company: Allen Lund company is a Nationwide Logistics provider in the US and Canada. We have 41 offices and over 650,000 shipments managed annually. The company is Headquartered in Los Angeles with 2 offices in India

Job Summary: We are seeking a dedicated and skilled Customer care Executive to join our team. The ideal candidate will have 2-3 years of experience in a call center environment, demonstrating excellent communication skills and a strong customer service orientation.

Key Responsibilities:

∙ Handle incoming and outgoing calls with professionalism and courtesy.

∙ Provide accurate information to customers regarding our logistics services.

∙ Resolve customer inquiries and complaints efficiently and effectively.

∙ Maintain detailed and accurate records of customer interactions in the database.

∙ Collaborate with team members to enhance customer satisfaction and improve service processes.

∙ Meet or exceed performance metrics, including call handling time and customer satisfaction scores.

Qualifications:

∙ 2-3 years of experience in a call center or customer service role.

∙ Working knowledge of logistics and or supply chain operations is a plus

∙ Strong verbal and written communication skills.

∙ Ability to handle difficult situations and maintain composure under pressure.

∙ Proficient in using call center software and CRM tools.

∙ Excellent problem-solving skills and attention to detail.

∙ Flexibility to adapt to changing work environments and schedules.

Location: Chandigarh

Shift: Rotating Shift ( all 3 Shifts)

Experience: 2-3 years

What We Offer:

∙ Competitive salary and performance-based incentives.

∙ Comprehensive training and development programs.

∙ A supportive and collaborative work environment.

∙ Opportunities for career advancement.