Customer Care Executive - Ahmedabad

Designation - Customer Care Executive

Location - Ahmedabad

Qualification - Any Graduate

Experience - 0 - 2 years

About Rentokil PCI

Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in

2017 through a joint venture between Pest Control India and Rentokil, it operates across 300

locations, aiming to set new standards in customer service. The company focuses on

industry-leading operations through best practices, innovation, and digital technologies. In 2024,

Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and

footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About The Role

• The Customer Care Executive is responsible for contact management to strengthen the
  
  

customer relationship which is the key to retention.

• The incumbent will have to work as part of a multi-functional team, and this involves
  
  

collaboration with the internal team and external stakeholders.

Job Responsibilities

• Should be able to set the targets for the renewals based on the monthly portfolio
• To support the branches for retention, and renewals & increase the branch revenue via
  
  

price increase & up-selling

• Compliant Management- To identify & resolve the customers complaints within the specific
  
  

timelines

• Alert Account Management- To identify the alert customer & bring the possibility of the
  
  

revival of the accounts

• To provide recommendations & suggestions to the branch for improvement
• Conduct regular reviews & terminate the non-revival accounts
• Should be able to analyse data and over the challenging areas to improve
  
  

month-on-month performance.

• Should be able to share the monthly dashboard with the analysis and recommendations
  
  

Key Result Areas

• Managing Residential & Commercial Renewals
• Deliver budgeted profit through Price Increase
• Lead Generation and self conversion
• Customer Retention
  
  

Interested candidates can email at - [Confidential Information]

Contact - 9322881417