Customer Care Associate (US Shift)

Company: BrightCHAMPS

Job Tilte : Customer Support Associate (US Market)

Location: Bangalore (Work From Office)

Working Days: 6 Days Working (Saturday & Sunday Mandatory)

Week Off: Rotational Week Offs

About the Role

BrightCHAMPS is looking for energetic and customer-focused professionals to join our

Customer Support Operations team. As a Customer Support Associate– Voice Process, you

will be responsible for handling customer interactions, resolving queries efficiently, and

ensuring a seamless customer experience through inbound and outbound voice support.

This role is ideal for candidates with excellent communication skills, problem-solving abilities,

and a passion for customer satisfaction.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.

• Resolve customer queries, complaints, and escalations with empathy and accuracy.

• Provide information regarding products, services, payments, schedules, and processes.

• Maintain high customer satisfaction and service quality standards.

• Coordinate with internal teams to ensure quick issue resolution.

• Accurately update CRM systems and maintain customer records.

• Follow company SOPs, scripts, and communication guidelines.

• Meet daily productivity, quality, and performance metrics.

Requirements

• Excellent verbal communication skills in English.

• Willingness to work in night shift

• A personal laptop which can be used for official purpose

• Strong interpersonal and customer-handling skills.

• Ability to manage difficult conversations professionally.

• Basic computer knowledge and familiarity with CRM tools.

• Ability to work in a fast-paced environment.

• Willingness to work 6 days a week including Saturdays and Sundays with rotational week offs.

• Prior experience in customer support/voice process/BPO is preferred.

• Freshers with strong communication skills can also apply.

Preferred Skills

• Active listening and problem-solving abilities.

• Strong multitasking skills.

• Positive attitude and customer-first mindset.

• Ability to work collaboratively within teams.

Why Join Us

• Opportunity to work with one of the fastest-growing edtech companies.

• Dynamic and energetic work culture.

• Career growth and learning opportunities.

• Exposure to global customer interactions.