Customer Care Agent

Role Responsibilities

1. Act as first-level support for customer inquiries via phone, chat, and web
2. Resolve customer complaints and document interactions accurately
3. Maintain and update ERP and CRM systems with customer data
4. Collaborate with cross-functional teams and escalate issues as needed

Key Deliverables

1. Ensure prompt and professional resolution of customer issues
2. Conduct or support customer training and knowledge transfer
3. Maintain high customer satisfaction through proactive support
4. Support implementation of client-facing software projects