Customer Care Agent

At Careismatic Brands we take pride in offering a curated selection of brands that span from

accessible quality to premium excellence. Our diverse portfolio of brands meets the medical

apparel needs of healthcare professionals around the world with the perfect blend of fabric,

design, fit, and functionality, all competitively priced with quality that exceeds industry

standards.

Job Location: Pune

Job Title: Customer Care Agent — D2C (Pune, India)

www.careismatic.com

About the Role:

We're seeking passionate and customer-obsessed Customer Care Agents to join our D2C Team in

Pune. In this role, you'll be the voice of our brand — helping customers with orders, returns,

product questions, and every detail that makes their shopping experience exceptional.

You'll interact with customers across multiple touchpoints, ensuring each interaction is handled

with professionalism, empathy, and care.

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via email, chat, and phone in a

proessional and timely manner.

• Order Support: Assist with order tracking, returns, refunds, exchanges, and payment issues.
• Product Knowledge: Provide accurate information on product availability, sizing, and

features.

• Issue Resolution: Identify and resolve customer issues effectively, escalating complex

cases to the Team Lead as needed.

• Quality Assurance: Ensure every interaction meets service quality standards and

reinforces brand loyalty.

• Documentation: Log interactions and resolutions accurately in the CRM system.
• Collaboration: Work closely with warehouse, logistics, and e-commerce teams to ensure

smooth customer resolutions.

• Continuous Improvement: Share recurring issues or customer feedback with the Team
• Lead to help improve processes.

Qualifications:

• Bachelor's degree preferred.
• 1–3 years of experience in customer support, preferably in e-commerce or retail.
• Excellent written and spoken English communication skills.
• Strong problem-solving abilities and attention to detail.
• Experience with CRM or helpdesk systems
• A customer-first mindset and ability to stay calm under pressure.