Customer Care Advocate

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

Summary:

The Customer Service Support Specialist provides essential support across pre-sales, ensuring smooth order management, service scheduling, and effective customer communication. This role involves handling inquiries, managing orders and returns, coordinating deliveries, and maintaining accurate records. Strong problem-solving are key to success

You will be reporting to : TEAM LEADER, CUSTOMER CARE Noida location

Your Responsibilities:

• Respond to customer and internal inquiries regarding orders, returns, replacements, and equipment details.
• Manage order entries, delivery schedules, and project coordination.
• Schedule calls and follow up on service requests.
• Handle requests for company materials and documentation.
• Maintain accurate records of returns, pricing updates, and product changes.
• 3+ years of experience interpreting and responding to customer questions and requests with stakeholders.
• Handle customer calls on email and phone calls.

The Essentials - You Will Have:

• Proficiency in CRM and ERP systems (e.g., SAP, Oracle)
• Customer-focused mindset with problem-solving skills
• work collaboratively across teams
• 3+ years of experience providing detailed troubleshooting and resolutions to users and accuracy in data handling
• Basic Knowledge in excel (can perform complex functions) and Power BI

The Preferred - You Might Also Have:

• Bachelor's degree in Business Administration, Commerce, or a related field
• Additional certifications in Customer Service, Supply Chain, or CRM tools.
• 3+ years experience in customer support or order management.

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits!

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#LI-Hybrid

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.