Customer Assistance Manager-Business Loans-Hardship Assistance Unit

As the Customer Assistance Manager, you will play a vital role in managing the Business Loans-Hardship Assistance Unit, providing crucial support to customers facing financial difficulties. Your primary focus will be on overseeing and optimizing collection processes, ensuring timely and efficient repossession when necessary, and coordinating with external agencies and legal teams. This role requires strong leadership skills, as you will be responsible for guiding and training a team of collections specialists, ensuring they deliver exceptional customer service.