Job Description:We are looking for a highly motivated and experienced Amazon Account Manager with a strong background in managing Amazon seller accounts. If you have at least 1-2 years of experience working with Amazon seller accounts, managing listings, FBA shipments, and handling variations, we want to hear from you!
The ideal candidate will have hands-on experience with Amazon's seller platform and be well-versed in managing various tasks like listing creation, account health monitoring, FBA shipments, and ensuring a seamless client experience. You will be responsible for understanding the clients requirements, conducting quality checks, and ensuring high-level work is delivered consistently.
Key Responsibilities:- Account Management: Handle and manage at least 10 Amazon seller accounts simultaneously, ensuring all aspects of their performance are optimized.
- Listing Creation & Variations: Create and optimize product listings, including variations, and ensure they comply with Amazon's policies.
- FBA Shipments & Logistics: Oversee the coordination and management of FBA shipments, ensuring products are stocked, and orders are fulfilled efficiently.
- Account Health Monitoring: Regularly monitor and improve the health of Amazon accounts (such as performance metrics, A-to-Z claims, returns, etc.), ensuring compliance with Amazon's policies and guidelines.
- Requirements Gathering & Customer Service: Work closely with clients to understand their business goals and Amazon needs. Gather detailed requirements for new listings or updates and ensure clarity in project scope and deliverables.
- Quality Assurance: Perform thorough quality checks on work before delivery, ensuring that it meets the client's expectations and Amazon's standards.
- Amazon Market Knowledge: Stay updated on Amazon's ever-changing policies and market trends across different Amazon marketplaces to provide clients with valuable insights and recommendations.
- Initiative & Problem-Solving: Proactively identify opportunities for improvement in client accounts and suggest solutions to enhance performance.
- Client Communication: Act as the main point of contact for clients, offering excellent customer service and keeping clients informed about project progress, challenges, and solutions.
Skills and Qualifications:- 1-2 years of experience managing Amazon Seller accounts.
- Strong understanding of Amazon Seller Central, including listing creation, FBA, variations, and account health management.
- Excellent customer service skills with a focus on client satisfaction and problem resolution.
- Ability to gather requirements effectively and translate them into actionable tasks.
- High level of initiative, able to take ownership of tasks and proactively resolve issues.
- Strong attention to detail, particularly when conducting quality checks on work.
- Knowledge of Amazon's policies, guidelines, and the marketplace ecosystem.
- Excellent communication skills, both written and verbal.
- Familiarity with various Amazon marketplaces (US, UK, India, etc.) is a plus.
- Strong organizational skills and ability to manage multiple accounts and tasks simultaneously.
- Ability to work independently and as part of a team.
Preferred Qualifications:- Experience with Amazon account management and other advertising tasks.
Understanding of Amazon's SEO algorithms and optimization techniques.
