Customer Advocacy Wireless Expert

Who We Are:

Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the Intelligent Edge and creating new customer experiences across intelligent spaces and digital workspaces

Job Family Definition:

The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing and troubleshooting WLANS around user systems, software and solutions for research and/or research development of product, services, and solutions for HPE's portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools.

What you'll do:

Management Level Definition:

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

Provide pre and post sales Design and consulting services to Aruba- HPE teams, customers and partners for various technologies and solutions.
Provide Complete services lifecycle for the customers including Plan, Design, Implementation, Migration and Optimization
Plan: Creating customer requirement document and business outcome plan
Design: Creating high level and low-level design documents based on customer requirements
Implementation: Preparing the installation plan includes Network implementation plan and Network ready for use plan
Migration: Preparing migration including Method of Procedure and migration validation checks
Optimization: Working on continuous improvement of network operations, uptime and security conformance.
Ability to multitask and work independently when required, with little supervision or direction
Excellent oral and written communication skills, presentation and interpersonal skills, and the ability to interface to senior levels of the customer organization
Formulate action plans (technical and operational) for analysing and resolving reported issues.
Simulate customer designs in lab.
Participate in solution development and publications for knowledge base.
Work effectively in a team environment including Aruba and Customer
colleagues; QA, engineers, and field organizations.
Required to travel to customer sites for consulting, training purposes, business reviews.
Provide Quarterly Customer Review meetings, providing technical status and recommendations