Customer Advocacy Engineer
- Posted a month ago
- Over 50 applicants have applied
Job Description
- As a resident customer advocacy engineer will act as a single point of contact for customer
- Provide 1st level functional & technical support to onsite users for a web based application (our proprietary application)
- Follow-up & maintain log and/or list of reported customer issues/tickets, update pending issues/tickets, identify & escalate issues requiring level 2 escalation
- Follow-up with onsite users for missing information/ approvals for processing of requests for closure of pending issues
- Create and Upload KB Articles in the Knowledgebase
- Provide individual training and support on request
- Maintain current and accurate inventory of technology hardware, software and resources
- Maintain log and/or list of required repairs and maintenance
- Produce reports as required by support desk manager, from time to time
- Configure, maintain and troubleshoot all network (LAN wired & wireless, access points) related issues
- Provide support on android based tablets issues
- Adhere to defined Service Levels
- Adhere to established policies & procedures of the support desk
Required Skill Set
- Superb problem-solving skills & trouble shooting skills
- Minimum 2-3 years of experience in technical support for networks & computer systems
- Familiarity/exposure with networking appliances (Switches, Firewall, Access points)
- Familiarity/exposure with Windows server Familiarity/exposure with android based tablets Good customer interaction skills
- Good communication & presentation skills
- B.E./ B. Tech/MCA/Diploma in E&T/IT/ Electronics/Computers/ EC/ Electrical or Any Graduate with Hardware & Networking diploma
More Info
Job Type:
Employment Type:
Key Skills
About Company
Green Apples TechSystems Pvt. Ltd. is a technology products company making and selling products for Education Sector. The company is founded by well experienced professionals with unique knowledgebase in end to end product life cycle, in-depth technological know-how, extensive business and managerial expertise with more than two decades of industry exposure. The founding team brings their innate unstinted passion for technological innovation and a vision to bring transformational technology products to the masses to help and improve efficiency in their day to day lives.
Skills:
Web Applications, Network Support, customer advocacy, Ticketing, Customer Services