Job Description

Project Role : Custom Software Engineering Lead

Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.

Must have skills : Amazon Connect

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

In the role of Custom Software Engineering Lead, a typical day involves overseeing the technical vision and architectural framework of bespoke software projects. This position requires guiding teams through the entire lifecycle of software development, from initial design concepts to final delivery. The role emphasizes establishing and maintaining high standards for development practices, ensuring that solutions are scalable, performant, and aligned with the strategic goals of the organization. Collaboration and leadership are central, as the lead coordinates efforts across multiple teams to drive successful project outcomes.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Drive continuous improvement initiatives to enhance software development processes and team productivity.
Mentor and support team members to foster professional growth and technical excellence.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Amazon Connect.
Experience in designing and implementing scalable software architectures.
Strong knowledge of cloud-based contact center solutions and integration techniques.
Ability to lead technical discussions and provide clear guidance on best practices.
Familiarity with performance optimization and code quality assurance methods.

Additional Information: