Custom Software Engineer

Project Role : Custom Software Engineer

Project Role Description : Design, build and configure applications to meet business process and application requirements.

Must have skills : ServiceNow Customer Service Management (CSM)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As a Custom Software Engineer, a typical day involves designing, building, and configuring applications tailored to align with specific business processes and application needs. This role requires a thoughtful approach to understanding organizational requirements and translating them into functional software solutions. The workday often includes collaborating with various stakeholders to ensure that the applications developed effectively support business objectives while maintaining flexibility for future enhancements. Continuous evaluation and refinement of the applications are integral to delivering high-quality, efficient software that meets evolving demands.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather and analyze business requirements for application development.
• Ensure the applications developed are scalable, maintainable, and aligned with organizational standards.
• Assist junior team members by sharing knowledge and providing guidance on best practices.
• Continuously monitor and improve existing applications to enhance performance and user experience.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
• Strong understanding of application design principles and software development lifecycle.
• Experience in configuring and customizing ServiceNow modules to meet business needs.
• Ability to troubleshoot and resolve technical issues within the ServiceNow platform.
• Familiarity with integration techniques and APIs related to ServiceNow applications.
• Good communication skills to effectively collaborate with technical and non-technical stakeholders.
  
  

Additional Information

• The candidate should have minimum 3 years of experience in ServiceNow Customer Service Management (CSM).
• This position is based at our Gurugram office.
• A 15 years full time education is required.