Custom Software Engineer

Project Role : Custom Software Engineer

Project Role Description : Design, build and configure applications to meet business process and application requirements.

Must have skills : SAP CX Service Cloud C4C

Good to have skills : Application Modernization

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

Ideal candidates will have a proven track record in supporting large-scale, complex implementations, transformations, and migrations. This role is support role. It is for turning around troubled projects—requiring the ability to assess the current state, define recovery solutions, and execute recovery plans. Hands-on problem solving to stabilize delivery performance

Roles & Responsibilities:

Supported recovering, stabilizing, and realigning projects facing significant delivery challenges. Supported delivery recovery efforts end-to-end—including issue identification, impact assessment, recovery solutioning, and execution of turnaround plans.

Experienced in delivery governance frameworks aligned with TDLC, Agile, or SAFe methodologies, ensuring strict adherence to sprint cycles, milestones, and process standards.

PMO support for Monitoring and enhancing Delivery Experience (DEX), drove reductions in Cost of Poor Quality (COPQ), and improved delivery quality through measurable KPIs.

Gathered metrics and prepared report for Steering Committees, weekly executive connects, and status reviews to ensure transparency, alignment, and stakeholder confidence.

Tracked and analysed key schedule, quality & financial metrics (Ex) SPI, burn rate, forecast accuracy, margin, and budget compliance. Identified cost leakages and led commercial resets and Estimate at Completion (EAC) recovery initiatives.

Tracked delivery risks and implemented preventive or corrective actions. Ensured compliance with internal audits, InfoSec requirements, and quality gates.

Provided hands on to address complex technical and project-level challenges across teams.

Drove excellence through agile methodologies, quality frameworks, and continuous improvement initiatives.

Hand on Experience in at least one major enterprise platform—SAP, Oracle, Salesforce, Workday, o9 Solutions, or other supply chain platforms.

Experience in Agile and SI delivery principles with a focus on transformation excellence, governance, and stakeholder satisfaction.

Manage day-to-day execution, sprint coordination, issue tracking, and team-level quality management, team coaching.

Create MPP/MSPS plan, track schedule, cost & quality. Track effort variance, rework costs, and non-compliance cost impact. Manage RAID logs, support internal compliance, and documentation.

Mentored technical teams, and developed reusable assets, knowledge bases, and recovery playbooks. Hands experience in SDLC tools across phases

Support issue closure by working with leads, testers, and developers to remove delivery bottlenecks. Support day-to-day coordination with client testers, business SMEs, and platform leads for dependency resolution.

Professional & Technical Skills:

Must Have Skills: Proficiency in SAP CX Service Cloud C4C

Good to have Skill: Application Modernization

AMS experience

Exposure to GenAI technologies.

Support workforce planning, readiness tracking, and onboarding quality.

Additional Information:

The candidate should have minimum 7–12 years of experience in SAP CX Service Cloud C4C

PMI, PRINCE2 or equivalent certification

Relevant platform certifications (SAP, Oracle, Salesforce, Workday, o9, Supply Chain Platform etc.)

A 15 years full time education is required.

Position Open across PAN India.