Custom Software Engineer

Project Role : Custom Software Engineer

Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills : Genesys Cloud CX

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Custom Software Engineer, you will develop custom software solutions to design, code, and enhance components across systems or applications. Your typical day will involve collaborating with cross-functional teams to understand business requirements, utilizing modern frameworks and agile practices to deliver scalable and high-performing solutions tailored to specific business needs. You will engage in problem-solving discussions, ensuring that the software solutions meet the evolving demands of the organization while maintaining a focus on quality and performance.

Design, configure, and develop Genesys Cloud CX voice applications, including Architect call flows, IVRs, and voice bots.

Roles & Responsibilities:

• Design, configure, and develop Genesys Cloud CX voice applications, including Architect call flows, IVRs, and voice bots.
• Build and optimize Outbound Dialer strategies, campaigns, schedules, wrap-ups, retries, and rule sets.
• Develop voice bot flows with call deflection, NLP integration, DTMF handling, and callback orchestration.
• Build and maintain integration with third-party systems via REST APIs using Genesys Data Actions.
• Use Terraform to manage infrastructure as code, enabling reliable and repeatable deployments.
• Maintain CI/CD pipelines for flow deployments, data actions, configurations, and code promotion.
• Utilize VS Code, Git, and version control best practices to manage Genesys Cloud resources and custom logic.
• Collaborate closely with product owners, testers, architects, and support teams to ensure robust and maintainable solutions.
• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with stakeholders to gather and analyze requirements for software development.
• Implement best practices in coding and software design to ensure maintainability and scalability.
  
  

Professional & Technical Skills:

• Genesys Cloud CX
• Architect call flows, IVRs, voice bots
• Outbound Dialer strategies and campaigns
• REST APIs and Genesys Data Actions
• Terraform
• CI/CD pipelines
• VS Code, Git, version control best practices
• Must To Have Skills: Proficiency in Genesys Cloud CX.
• Strong understanding of cloud-based application development.
• Experience with agile methodologies and modern software development practices.
• Familiarity with API integration and microservices architecture.
• Ability to troubleshoot and resolve software issues efficiently.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Genesys Cloud CX.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.
  
  

, 15 years full time education