Job Description
You will assist customers with project & services-related inquiries, troubleshooting, order management
(order booking, billing amendments and cancellations) and resolving issues across multiple
communication channels and support ongoing contracts. By building strong relationships and providing
professional and helpful resolutions, you will play a vital role in ensuring customer satisfaction, loyalty
and business project continuity.
Project Coordination Skills
You will support the coordination and execution of service deliverables and project timelines. From
supporting Project Management team with scheduled order booking activities and timely invoicing, you
will ensure all aspects of customer needs are aligned with agreed deliverables and timelines, ensuring
their expectations are met effectively.
Project & Services Knowledge
You will develop a deep understanding of Honeywell's project and services offerings to assist
customers effectively. Your thorough knowledge will allow you to provide expert advice on operational
improvements and actively support in the end-to-end booking and billing lifecycle improvement.
Organizational Skills
You will handle multiple inquiries, cases, and tasks simultaneously while maintaining attention to detail.
Your ability to prioritize and stay organized will ensure all responsibilities are met efficiently without
compromising service quality.
Key Customer Service Skills
- HON & Customer business acumen
- Change Management
- Creative Problem Solving
- Critical Thinking & Cultural Awareness
- Customer Relationship Management (CRM / SAP, etc)
- Data Analysis
- Empathetic & Persuasive Communication
- Business Projects support
- Technology Proficiency
- Transaction Management & Troubleshooting
Responsibilities
Customer Inquiry Resolution
You will handle customer inquiries related to Honeywell's products, providing clear answers,
troubleshooting issues, and offering timely resolutions. Whether assisting with technical questions
or order concerns, your ability to ensure a positive customer experience will be integral to the role.
Project Orders Booking and Billing Execution and Support
You will assist in end-to-end order booking and billing in line with project timelines, tracking
progress, and ensuring service deliverables are met. This includes sending updates to Project
Managers and Sales teams, Customers, and coordinating with internal teams to support end-to-end
service execution.
Contract Review and Service Administration
You will support the management of service agreements, ensuring contract terms and deliverables
are tracked and upheld. From monitoring service level agreements (SLAs) to administrative
updates, you will ensure contracts clauses are effectively implemented and customer issues are
resolved in alignment with their agreements.
Process Enhancement and Differentiate Customer Support
You will participate in projects to streamline processes, and support AI-driven customer experience
initiatives. Whether ensuring task automation or resolving system issues, your contributions will help
optimize efficiency and enhance customer satisfaction. You'll work to support a differentiated
customer experience based on customer segmentation within your portfolio of accounts.
Issue Reporting and Problem Resolution
You will act as the point of contact for system or service delivery issues, reporting problems
promptly and working with specialized teams to ensure swift resolution.
Qualifications
- HON & Customer business acumen
- Change Management
- Creative Problem Solving
- Critical Thinking & Cultural Awareness
- Customer Relationship Management (CRM / SAP, etc)
- Data Analysis
- Empathetic & Persuasive Communication
- Business Projects support
- Technology Proficiency
- Transaction Management & Troubleshooting
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
