Responsibilities
Job Description- Customer Experience Specialist.
- Interacts with customers/Business to solve the issue related to billing & PR process for smooth flow of process.
- Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
- Handle calls with business and supporting teams to ensure quick resolution
- Develops and maintains positive customer relations.
- Coordinates w/ various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
- Substantially impacts the relationship between Honeywell and the customer.
- Process Day to Day Order/Billings/PR
- Clear Backlogs and do backlog management
- Respond Customer Queries and Claims.
- Collaborate with different cross functions for Customer Resolutions and Process Improvement.
- Work with Dispute Team to manage the disputes
Qualifications
Skills Required:
- Any Graduate with minimum 2 years of experience.
- Highly adaptable and able to learn new technologies quickly.
- Encourage & Follow Honeywell Behavior/policies.
- SAP- Order Management
- Salesforce | Case Management
- O2C knowledge
- MS Excel
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
