Execute system cutover, go live and hypercare post implementation support
Analyze exceptions and look for trends and training opportunities
Partner with business unit locations to identify root cause and solve issues
Learn and understand business processes, procedures, transactions and technology within an assigned functional area
Provide business, function, or process specific requirements and provide input to the design team and subsequent design or build of approved work intakes
Review, input and validate the training materials including standard operating procedures designed to document business processes within the business or function
Conduct process and transactional training for business and end users and participate in product testing efforts including process testing and user acceptance testing with process leads and business end users
Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff
Other duties as assigned
Preferred Qualifications
Experience with process migration and creation of process maps and standard operating procedures
Project management experience
Business relationship management or business analyst position experience
