CTC Process Specialist

• Execute system cutover, go live and hypercare post implementation support
• Analyze exceptions and look for trends and training opportunities
• Partner with business unit locations to identify root cause and solve issues
• Learn and understand business processes, procedures, transactions and technology within an assigned functional area
• Provide business, function, or process specific requirements and provide input to the design team and subsequent design or build of approved work intakes
• Review, input and validate the training materials including standard operating procedures designed to document business processes within the business or function
• Conduct process and transactional training for business and end users and participate in product testing efforts including process testing and user acceptance testing with process leads and business end users
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff
• Other duties as assigned

Preferred Qualifications

• Experience with process migration and creation of process maps and standard operating procedures
• Project management experience
• Business relationship management or business analyst position experience