CSS Analyst Voice

ESSENTIAL SKILLS:

• Candidate should be comfortable to work in 24/7 environment.
• Diploma or equivalent in IT or related fields with 3 years of work experience in IT hardware/software required.
• Microsoft Certified Desktop Technician preferred.

TECHNICAL SKILLS:

• Extensive knowledge of troubleshooting Windows 10 and Mac Monterey operating systems.
• Expertise in installing, configuring, and troubleshooting Microsoft Office 365 applications.
• Expert level knowledge of troubleshooting Internet technology and networking concepts such as VPN.
• Should be skilled in virus/malware removal and troubleshooting customized applications.
• Coordinate activities with third party vendors as needed for Order fulfillment, Warranties and so forth.
• Knowledge of mobile device

COMMUNICATION SKILLS:

• Candidate should have excellent communication - Strong command of English sentence structure, vocabulary, and grammar.
• Neutral accent, suitable speech rate, appealing voice, and confident tone.
• Ability to talk naturally with no need for filler.
• Call management and effective email communication skills.