CSR/Academic Counsellor

Role-and-Responsibility

1. Assist the organization with HR and other recruitment and hiring related tasks

2. Assist the customers with online or offline queries via calls, chats, mails or in person regarding our courses, within suggested timeline.

3. Support our current student base with respect to their concerns/feedback and maintain a high level of student satisfaction.

4. Provide regular work updates to seniors, esp. in case of any prominent issue or enquiry pattern.

5. Ensure any new communication rollout is smoothly delivered to all the customer and student base.

6. To also support the admin responsibilities of the institute involving coordination with multiple departments, daily report submissions, etc.

Required Skill Set:

1. The candidate must possess good written and excellent verbal communication skills in English.

2. The candidate should be professional, soft spoken and have a problem solving approach.

3. The candidate must be efficient and eager to learn, with an eye for detail as well as multi-tasking.

4.The candidate should be well versed with e-mailing and Microsoft - Excel, word and PowerPoint

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