CSM

• Develop an intimate understanding of your customers businesses
• Develop a network of champions within each account through education,
• coaching and strong influencing skills
• Represent to our customers as a trusted advisor, advocate and
• marketing thought leader/subject-matter-expert and help them in creating
• marketing strategy user lifecycle journey
• Collaborate with customers to develop, launch, and manage marketing
• campaigns focused on engagement and revenue goals
• Be an expert on trends and best practices for digital marketing and
• analytics
• Enlighten our customers with insights garnered from their own data
• and industry trends
• Ensure customers get maximum value from customer engagement by
• leveraging full platform functionality
• Handle customer concerns with confidence, putting them at ease
• Generate Case Studies, Testimonials PR from customers
• Opportunities
• Learn best of the marketing technologies and concepts
• Opportunity to work with diverse of clients in diverse industries and
• learn their marketing concepts
• Represent on behalf of customers/company at different forums/webinars

Qualifications

• MBA in Marketing is a plus
• 8 to 12 years of experience in digital marketing, CRM or CustomerSuccess (Ideal)
• Strong attention to detail, dedicated work ethic, organized, and
• strong communication skills desired
• Ability to work with cross-functional teams
• Strong project management and time management skills
• Ability to identify and implement process improvements
• Strong problem-solving skills - diagnosis, root-cause assessment,
• option evaluation and resolution
• Ability to communicate clearly and strategically with clients, team
• members, and the marketplace
• Ability to respond quickly to critical issues and roadblock
• Good communication skills (Written/Oral)
• Excellent presentation skills