CSE - || Premium Process

Key Responsibilities:

• Manage inbound and outbound customer interactions with premium clients
• Resolve issues efficiently while maintaining professionalism
• Provide accurate information and guidance tailored to premium customers
• Maintain detailed records of customer interactions
• Collaborate with internal teams to escalate and resolve complex issues
• Meet defined service levels and performance targets

Candidate Profile:

• Excellent verbal and written English
• Graduate / Undergraduate candidates preferred
• Experience in premium or high-value customer service processes is a plus
• Strong problem-solving and multitasking skills
• Ability to work in rotational shifts
• Immediate joiners preferred