CSE

Location: Kundli / Ashok Vihar (Delhi)

Department: Sales & Marketing / Customer Service

Salary Range: 20,000 25,000 per month

Experience Required: 13 Years (Freshers with good communication skills may also apply)

Employment Type: Full-time, On-site

About Manohar Filaments

Founded in 1986, Manohar Filaments is a leading manufacturer of woven & printed labels, hangtags, heat transfers, packaging, and narrow fabrics, serving major domestic and international brands. With a strong focus on quality, innovation, and sustainability, we deliver world-class branding and packaging solutions to the textile and apparel industry.

Role Summary

We are seeking a Customer Support Executive (CSE) to handle client communication, coordinate between internal departments, and ensure smooth order processing and delivery. The ideal candidate should possess excellent communication, organizational, and follow-up skills to maintain customer satisfaction and support the sales team effectively.

Key Responsibilities

• Handle customer inquiries via email and phone professionally and promptly.
• Coordinate with production, dispatch, and sales teams for order processing and delivery updates.
• Maintain accurate customer records and order details in the system.
• Track and follow up on pending orders, dispatch status, and payments.
• Prepare and share MIS reports, order summaries, and client updates regularly.
• Manage customer feedback, complaints, and queries to ensure timely resolution.
• Support the sales team with documentation, quotations, and data management.
• Maintain strong relationships with key customers to ensure repeat business.
• Collaborate with internal departments to ensure customer requirements are met on time.

Required Skills & Qualifications

• Graduate / Postgraduate in Commerce, Business Administration, or any relevant field.
• 13 years of experience in customer service or coordination (manufacturing/textile industry preferred).
• Excellent written and verbal communication skills.
• Proficiency in MS Excel, Word, and email communication.
• Strong organizational, follow-up, and multitasking abilities.
• Team player with a customer-centric approach.