CSE

Description

We are seeking freshers/entry-level candidates for the position of Customer Support Executive (CSE) in our dynamic team in India. This role involves assisting customers with inquiries, providing technical support, and ensuring a positive customer experience.

Responsibilities

• Respond to customer inquiries and provide accurate information regarding products and services.
• Assist customers in troubleshooting technical issues and guide them through solutions.
• Collaborate with the technical team to resolve complex issues and escalate when necessary.
• Maintain records of customer interactions and follow up to ensure customer satisfaction.
• Provide feedback on product performance and customer insights to improve service quality.

Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Basic understanding of computer systems and networks.
• Familiarity with CRM software and customer service tools.
• Problem-solving skills and the ability to think analytically.
• Patience and empathy in dealing with customers.
• Ability to work in a team environment and handle multiple tasks.