Job Description Customer Service Associate (CSA)
Brand: Reliance Yousta
Location: Ludhiana
Department: Retail Store Operations
Role Type: Full-time / On-floor Executive
Position Overview
The Customer Service Associate (CSA) at Reliance
Yousta Ludhiana is responsible for delivering an exceptional in-store customer experience, supporting sales targets, maintaining visual merchandising standards, and ensuring smooth store operations. The role requires strong communication, customer orientation, and the ability to work in a fast-paced fashion retail environment.
Key Responsibilities
- Customer Service & Sales
- Greet customers and assist them with product selection based on needs and preferences.
- Provide product knowledge, styling advice, and size recommendations.
- Convert walk-ins to sales and support in achieving daily/weekly store targets.
- Ensure a positive and engaging customer experience throughout the store journey.
- Store Operations
- Maintain cleanliness and hygiene across assigned sections.
- Assist in handling trials, replenishment, price tagging, and stock counting.
- Ensure fitting room protocols and customer flow management.
- Visual Merchandising
- Support in executing VM guidelines as per brand standards.
- Keep shelves and displays neat, organized, and fully stocked.
- Participate in new arrivals setup and seasonal changeovers.
- Cashiering (if assigned)
- Assist at billing counter during rush hours.
- Handle cash, card, UPI transactions accurately (training provided).
- Maintain billing area hygiene and documentation.
- Inventory Management
- Participate in GRN activities, stock audits, and shrinkage control.
- Report low stock, damages, and fast-moving items to store leadership.
Skills & Competencies
- Strong communication (Hindi, Punjabi, basic English preferable)
- Customer-centric approach
- Positive attitude & teamwork
- Basic computer/billing skills
- Ability to multitask and handle rush hours
- Interest in youth fashion & trends (preferred)
Qualifications
- Minimum education: 10+2 / Graduate (preferred)
- Experience: 02 years in retail, fashion, or customer service (freshers welcome)
Work Environment & Shift
- Store-based role
- Rotational shifts, including weekends & holidays
- Uniform & grooming standards as per brand policy
Salary & Benefits(typical for retail customizable)
- Competitive salary + incentives
- PF/ESI (as per policy)
- Staff discounts
- Training & growth opportunities
