HARTING stands for strong connections – across the globe. As one of the leading international suppliers of industrial connectivity, we are connecting customers to their digital future. And as an employer We connect around 6,000 people at our headquarter in Espelkamp and at locations worldwide. Here you'll find great colleagues, as well as ever new opportunities and innovations revolving around IoT and artificial intelligence. In everything we do, we remain true to our roots: as a regionally connected family business that always stays firmly grounded in spite of our stellar high-tech. Here's to your unique future with us: Yours!
Roles And Responsibilities
Acquisition and Enquiry
- Support sales growth using Lead Management processes and Multiplication of Applications in cooperation with Sales Team
- Provide front line basic technical support, participating in necessary training to ensure up to date knowledge
- Support Sales Team in all aspects of customer activities, including pro-active calling, appointment setting for qualified leads and visits
- *Shall support the FSE with data administration in CRM or *shall be responsible for the administration of CRM data for her/his own group of customers (C-customers), creating necessary activity records or tasks for FSE relating to pro-active function. * delete as appropriate
- In agreement with the FSE/MD, *has joint responsibility according to local guidelines for specific customer groups / *has sole responsibility of specific customer groups (e.g. C-Customer) *delete as appropriate
Order Handling
- Provide full customer support through quotation, order processing and after sales requirements
- Order review for non-conformities
- Order processing via all mediums (EDI, smartEDI, eShop, OCR and hard copy), verification of data and customer confirmations
- Pro-active follow up on deliveries to ensure high service level
- Process all activities related to purchasing/subcontracting requirements, whether related to HCS activities or with local suppliers or Internal Warehouse
- Ensure efficient communication on supply chain topics with relevant operational teams.
- Regularly review and take action on short falls regarding backlog reports
After Sales Support
- Follow up support to all customer order related queries
- Complaints handling, liaising with related internal departments for quality/warehouse issues
- Return shipment processing and administration of related credits
- Administration of repair and replacement process
- Pro-active customer satisfaction measurement
Digital Transformation.
- Actively promoting eShop, digital sales tools and processes internally and externally, ie. for customers and potential customers
- Assist customers with navigation of website and eChat enquiries
Benefits: Staff insurance coverage (APAC)
