CS Fresher

Position: Branch Support Manager

Department: Central Branch Operations

Location: Goregaon (East) Mumbai

Education: Qualified CA

Experience: 0 - 1 years

Key responsibilities

• Act as the primary point of contact for all branch-level operational queries and escalations from internal teams and customers.
• Coordinate with cross‑functional teams (operations, IT, finance, compliance, etc.) to resolve branch issues within defined timelines.
• Monitor day‑to‑day branch activities to ensure adherence to standard operating procedures and service quality benchmarks.
• Support branches during new product/process rollouts, ensuring proper communication, training, and documentation.
• Analyze recurring issues, identify root causes, and drive process improvements to reduce errors and TAT.
• Prepare and share periodic MIS/reports on branch support tickets, resolutions, and service trends with management.
• Assist in audits and compliance reviews by providing data, clarifications, and ensuring closure of audit points.
• Guide and mentor junior branch support executives, allocating work and tracking productivity.
• Maintain updated knowledge of systems, policies, and regulatory guidelines relevant to branch operations.

Required skills and competencies

• Strong understanding of branch operations and customer service processes.
• Excellent communication and coordination skills to work with multiple stakeholders.
• Problem‑solving attitude with ability to handle pressure and time‑bound escalations.
• Proficiency in MS Office (Excel, PowerPoint, Word) and ticketing/CRM tools.
• Attention to detail, documentation skills, and high ownership of task