Cross Border payment

We're Hiring: Senior Client Service Specialist – Financial Services

Location: Mumbai

Experience: 5+ years of relevant experience

Work Mode: 5 Days Work From Office

Shift: Night Shift – Flexible based on US, LATAM, or EMEA business requirements

Qualification: Graduate

Role Overview

We are looking for an experienced professional with a strong background in Cross-Border Payments, Cash Operations, and Private Banking to support client service teams within Asset & Wealth Management.

The ideal candidate should have excellent communication skills, strong attention to detail, and the ability to handle payment investigations, escalations, and client requests in a fast-paced banking environment.

Key Responsibilities

• Process incoming and outgoing money transfers and cross-border payment requests.
• Handle payment inquiries, wire investigations, escalations, and transaction-related issues.
• Maintain accurate client, account, and transaction data.
• Resolve complex client queries while ensuring timely and accurate service delivery.
• Collaborate with internal teams and stakeholders to resolve payment issues.
• Participate in UAT testing, process improvement initiatives, and special projects.
• Support and guide new joiners and team members.
• Follow risk, control, and compliance procedures to safeguard client assets.

Mandatory Skills

Cross-Border Payments experience

Core Cash Operations / Payments Processing

Wire Transfers and Payment Investigations

Excellent verbal and written communication

Strong accuracy, attention to detail, and problem-solving skills

Ability to work under pressure and manage multiple priorities

Proficiency in MS Office, especially Excel and Outlook

Interested candidates: Please share your updated resume to : [Confidential Information] and [HIDDEN TEXT]

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