CRM Technical Consultant

Responsibilities :

Implement and support SAP Trade Management 4.0+, including technical design and enhancements.

Develop and customize SAP CRM WebUI components using BOL/GenIL frameworks.

Analyze business requirements and design/architect solutions for technical gaps in Trade Management.

Manage CRM-S/4HANA and CRM-BI integration scenarios, including monitoring queues and loads.

Perform CRM ABAP development using ABAP OO, BAdIs, Enhancements, and One Order Framework.

Support CRM core modules including Sales, Service, and Marketing frameworks.

Handle technical objects such as Reports, Actions, Status Mgmt, Interfaces, IDocs, Smart Forms, and Transaction Launcher.

Collaborate with functional, BI, and S/4 teams to ensure end-to-end delivery and provide documentation & KT.

Additional Responsibilities:

Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur, Hubli, Vizag. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible

Technical and Professional Requirements:

Strong hands-on experience in SAP Trade Management (TM) 4.0 or higher).

Expertise in CRM WebUI programming, configuration, and BOL/GenIL.

Deep knowledge of CRM Middleware, including initial/delta loads, queue monitoring, and debugging.

Proficiency in CRM ABAP including OO, BAdIs, Enhancements, BAPIs, and FM usage.

Understanding of One Order Framework, Marketing CGPL framework, and CRM TM tables.

Knowledge of CRM to BI and CRM to S/4HANA integration processes.

Exposure to UI5 enhancements in Trade Management and RICEFW objects.

Experience with Web Services, interfaces, transaction launcher, and CRM debugging tools.