CRM sales/ software sales / IT international Sales

Business Development Executive / Sales Executive / BPO International outbound calls

Key Responsibilities

• Generate new business opportunities through lead generation activities.

• Conduct outbound sales activities including cold calling, follow-ups, emails, and WhatsApp communication.

• Proactively connect with users who have signed up for a Hike trial.

• Understand customer business requirements across retail and restaurant industries.

• Deliver product demonstrations and assist clients with onboarding and account setup.

• Educate customers about Hike's features and platform benefits.

• Build strong relationships with prospective and existing customers.

• Handle customer queries and guide users toward upgrading to paid subscription plans.

• Identify opportunities to upsell hardware devices and payment solutions.

• Work closely with internal teams to ensure a smooth customer experience.

• Achieve weekly and monthly sales and conversion targets.

• Maintain accurate follow-up records and sales activities in CRM tools.

• Gather customer feedback and share insights with internal teams.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.

• 1–3 years of experience in Business Development, Inside Sales, Outbound Sales, or Customer Success.

• Experience in SaaS, POS, retail tech, or software sales will be preferred.

• Strong communication, negotiation, and interpersonal skills.

• Comfortable with cold calling and outbound sales activities.

• Ability to understand client requirements and recommend suitable solutions.

• Experience or interest in upselling hardware devices and payment solutions.

• Comfortable working with CRM tools and maintaining sales pipelines.

• Target-driven, proactive, energetic, and eager to learn.