CRM Executive ( Sale Profile )

Company Description

Afstand Education is dedicated to being a trusted learning and career partner, offering tailored online educational programs for students and professionals. With a focus on adapting to the evolving world, our courses are designed to provide practical skills and real-world experience to ensure success in any field. We pride ourselves on delivering personalized support, hands-on learning opportunities, and fostering a network of professionals and mentors for growth and career advancement. At Afstand Education, we're committed to helping individuals achieve their aspirations and transform their future.

Role Description

We are seeking a full-time CRM Executive to join our on-site team in Gurugram.

The CRM Executive will be responsible for managing customer relationships and driving retention by improving customer experience and satisfaction. Day-to-day tasks include analyzing customer data, developing strategies to enhance customer relationships, handling customer queries and grievances, optimizing sales opportunities, and collaborating with relevant teams to execute customer-focused campaigns.

• Qualifications

• Strong Analytical Skills for interpreting customer data and trends
• Proficiency in Customer Retention strategies and improving Customer Experience
• Excellent Communication skills to engage effectively with clients and internal teams
• Sales and driving customer satisfaction
• Ability to work collaboratively in a fast-paced on-site environment
• CRM tools and customer engagement

Graduates & MBAs