CRM Executive Real Estate- Ludhiana (Sales & Marketing/Customer Relations Management)

Job Summary:

We are seeking a dynamic and tech-savvy CRM Executive with a strong background in REAL ESTATE to manage customer relationships, streamline communication, and enhance client satisfaction. The ideal candidate will have hands-on experience with CRM platforms, preferably In 4velocity, and a passion for delivering exceptional customer service to prospective buyers.

Key Responsibilities:

• Manage and maintain the CRM database, ensuring accuracy and completeness of customer information.
• Handle customer queries, complaints, and feedback with professionalism and promptness.
• Coordinate with sales, marketing, and operations teams to ensure seamless customer experience.
• Track and follow up on leads, bookings, payments, and documentation.
• Generate and analyze CRM reports to support decision-making and improve customer engagement.
• Assist in onboarding new customers and guiding them through the post-sales process.
• Ensure timely communication with clients regarding project updates, milestones, and handovers.
• Support marketing campaigns and customer outreach initiatives using CRM tools.

Maintain confidentiality and integrity of customer data.

Qualification & Experience:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 35 years of experience in a CRM role, preferably in the real estate sector.
• Familiarity with In 4velocity CRM software is a strong advantage.
• Proficient in MS Office Suite and CRM tools.
• Strong communication skills in English and Hindi
• Tech-savvy with the ability to quickly learn and adapt to new software.
• Excellent organizational and multitasking abilities.
• Customer-centric mindset with a proactive approach to problem-solving.

Desirable Traits:

• High attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Positive attitude and professional demeanour.
• Strong analytical and reporting skills.
• Willingness to travel locally if required.