Job description:
Job Title:Junior CRM Executive
Location:Sector 99, Mohali, Punjab
Department:Customer Relationship Management (CRM)
Experience:02 years
Qualification:Graduate (MBA preferred but not mandatory)
Employment Type:Full-Time
Job Summary:
We are seeking a motivated and customer-focused Junior CRM Executive to join our team in Mohali. The ideal candidate will be responsible for handling customer interactions, resolving queries, managing documentation, and ensuring a smooth post-sales experience.
Key Responsibilities:
- Maintain regular communication with customers regarding bookings, payments, and project updates
- Manage customer data, documentation, and CRM software entries
- Handle customer queries via calls, emails, and in-person visits
- Coordinate with internal departments (Sales, Accounts, Projects) for timely updates
- Assist in preparing allotment letters, demand letters, and possession-related documents
- Schedule and follow up on site visits and meetings
- Ensure customer satisfaction and build long-term relationships
- Maintain accurate MIS reports and customer records
Skills Required:
- Excellent communication and interpersonal skills
- Basic knowledge of real estate processes
- Proficiency in MS Office (Excel, Word) and CRM tools
- Good organizational and multitasking ability
- Polite, patient, and customer-first attitude
Preferred Qualifications:
- Prior experience in real estate or a customer service role
- Fluency in English, Hindi, and Punjabi (preferred)
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Provident Fund
