Company Description
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Role Description
This is a full-time, on-site role for a CRM Executive located in Karnal. The CRM Executive will be responsible for maintaining high-quality customer relationships, ensuring customer satisfaction, and improving customer retention. Daily tasks will include analyzing customer needs, resolving customer queries, communicating effectively with clients, and providing a seamless customer experience. The role also involves collaborating with the sales team to support business growth and client engagement initiatives.
Qualifications
- Strong Analytical Skills to assess customer data, trends, and performance metrics
- Proficiency in Customer Retention strategies and techniques
- Excellent Communication skills to engage with customers effectively
- Experience in enhancing the Customer Experience through targeted interactions and support
- Understanding of Sales processes and ability to work closely with sales teams
- Ability to manage and resolve conflicts efficiently
- Bachelor's degree in Business Administration, Marketing, or a related field
- Proficiency in CRM software and modern technology tools
