CRM Executive Jewellery Industry

Job Description: CRM Executive – Jewellery Industry

Company: Advit Jewels Ltd. | Location: Jaipur, Rajasthan | Department: Sales & Marketing / Client Relations | Employment: Full-time, Work from Office

About the role

Advit Jewels Ltd. is looking for a proactive, organised, and customer-focused CRM Executive to manage the complete customer relationship cycle, from pre-sales enquiries to post-sales service. The role involves coordinating with buyers, customers, suppliers, and internal teams; managing calls and WhatsApp communication; maintaining documentation; and supporting jewellery launches, promotional creatives, and upcoming events.

Key responsibilities

1. Pre-Sales & Customer Relationship Management

• Handle incoming enquiries and follow up with prospective and existing customers through calls, WhatsApp, email, and other communication channels.
• Share jewellery designs, product details, catalogues, quotations, and collection updates with customers.
• Coordinate with the sales team to track leads, follow up on enquiries, and support order conversions.
• Maintain regular communication with buyers, retailers, business clients, and prospective customers.

2. Post-Sales Service & Follow-ups

• Follow up with customers regarding order status, production progress, delivery timelines, dispatches, and pending payments.
• Coordinate with Sales, Design, Production, Purchase, Accounts, and Logistics teams to ensure smooth order execution.
• Handle customer feedback, complaints, service requests, and other post-sales concerns.
• Maintain long-term relationships with customers and encourage repeat business through regular follow-ups.

3. Buyer, Supplier & Vendor Coordination

• Coordinate with buyers and suppliers regarding product requirements, quotations, samples, order details, and delivery schedules.
• Communicate design specifications and customer requirements to the relevant internal departments.
• Follow up with suppliers and internal teams for pending information, approvals, and documentation.
• Maintain records of buyer and supplier communications, commitments, and order updates.

4. Documentation & Data Management

• Prepare and maintain customer databases, enquiry records, quotations, order details, invoices, and other relevant documents.
• Maintain accurate records of calls, WhatsApp messages, customer feedback, follow-ups, and order status.
• Prepare daily or weekly MIS reports on enquiries, pending follow-ups, orders, and customer interactions.
• Organise digital files, customer documents, design references, and event-related records.

5. Jewellery Designs, Marketing & Event Coordination

• Coordinate with the Graphic Design and Marketing teams to prepare and share jewellery design posts, collection updates, promotional creatives, and invitations for upcoming events.
• Assist in planning and coordinating jewellery exhibitions, trade shows, launches, buyer meetings, and promotional activities.
• Share event invitations and collection updates with customers and buyers through calls, WhatsApp, and email.
• Maintain event guest lists, RSVP records, customer databases, and post-event follow-up reports.
• Ensure all customer-facing communication and creatives are shared on time and are professionally presented.

Required skills and qualifications

• Graduate in any discipline; a degree in Business Administration, Marketing, or a related field is preferred.
• 1–3 years of experience in CRM, customer service, client coordination, or sales support. Jewellery industry experience will be preferred.
• Excellent verbal and written communication skills in English and Hindi.
• Proficiency in MS Excel, Word, email, and WhatsApp Business.
• Strong follow-up, documentation, data management, and coordination skills.
• Ability to handle multiple tasks, maintain accurate records, and communicate professionally with buyers and suppliers.
• Basic understanding of jewellery products, designs, and the luxury retail or B2B jewellery business is an advantage.
• Familiarity with CRM software and basic design tools such as Canva will be an added advantage.

Ideal candidate profile

We are looking for someone who is professional, presentable, detail-oriented, proactive, and confident in customer communication. The candidate should be comfortable with regular calling and messaging, systematic documentation, coordinating with multiple departments, and supporting marketing activities and jewellery events.

Apply: Interested candidates may share their CV at [Confidential Information].