Job Description
Core Responsibilities:-
Manage and optimize CRM systems to ensure effective customer relationship management. Analyze customer data and trends to drive targeted campaigns and improve engagement. Design and implement personalized, data-driven marketing and retention strategies.Oversee customer service operations, promptly address inquiries, and resolve issues. Segment customer data for more effective marketing and communication. Monitor and report on the success of CRM campaigns and strategies. Collaborate cross-functionally with sales, marketing, and support teams to ensure unified customer experiences. Ensure customer data accuracy and compliance with data protection regulations
Requirements
Required Qualifications:-
Bachelors degree in Marketing, Business Administration, or a related field. 2-3 years experience in CRM, retention marketing, or customer success. Proficiency in CRM tools (e.g., HubSpot, Salesforce, Klaviyo, Adobe, etc.) and Microsoft Office Suite. Strong analytical, communication, and interpersonal skills.
Benefits
As per industry
