Crm executive

Company Description

Echt ventures is a modern hybrid agency specializing in offering creative strategies and solutions for startups and businesses aiming to scale and grow efficiently. Over the past five years, the agency has partnered with more than 50 startups, 14 of which have achieved unicorn status. With expertise in areas such as Brand & Visual Identity, Social Media Marketing, Performance Marketing, and Digital Ad Campaigns, One Four Seven delivers impactful, innovative results. The agency consists of a dynamic team of 65 creatives, strategists, and managers who thrive on solving challenges for maximum value.

Role Description

This is a full-time, on-site CRM Executive role based in Ahmedabad. The CRM Executive will be responsible for managing customer relationships, ensuring excellent customer experiences, and implementing strategies for customer retention. Daily tasks include analyzing customer feedback, supporting sales efforts, and coordinating with teams to improve customer satisfaction. Additionally, the role involves identifying opportunities to enhance operational efficiency and building long-term client relationships.

Qualifications

• Strong Analytical Skills for assessing customer data and improving operational processes
• Proficiency in Customer Retention techniques and ensuring positive Customer Experience
• Excellent Communication and collaboration skills to address customer needs effectively
• Understanding of Sales processes and ability to support sales-related tasks
• Proactive problem-solving abilities and attention to detail
• Bachelor's degree in Business Administration, Marketing, or a relevant field
• Experience in CRM platforms and tools is highly desirable