Job Description
Mail:- [Confidential Information]
(Customer Relationship Management) job involves managing and maintaining a company's relationship with its customers by utilizing and optimizing the CRM system. Responsibilities include managing customer data, creating and implementing strategies to improve customer satisfaction and loyalty, and collaborating with other departments like sales and marketing. A CRM professional analyzes data to identify trends, builds reports on key performance indicators (KPIs), and provides training to staff on the CRM software.
Core responsibilitiesCRM system management: Administer, maintain, and optimize the CRM system to ensure data accuracy, integrity, and user access.Data management and analysis: Input and manage customer data, analyze customer behavior and data patterns to identify trends and opportunities, and create reports and dashboards on key metrics.Strategy and implementation: Develop and execute campaigns to improve customer engagement and loyalty, design and implement strategies to improve customer retention, and assist in customer segmentation.Collaboration and communication: Liaise with sales, marketing, and customer service teams to ensure a unified customer approach. Act as a point of contact for customers, resolving complaints and answering inquiries.Training and support: Provide training and support to other staff on how to use the CRM system effectively. Key skills and qualificationsStrong analytical skills with the ability to interpret data and translate it into actionable insights.Excellent communication, interpersonal, and problem-solving skills.Proficiency with CRM software and other related technologies, such as marketing automation tools.Experience in customer loyalty programs, customer journey tracking, or customer service is often required.Ability to work independently and as part of a cross-functional team.
