Job Description
Title - CRM Executive/ Customer Relationship Management Executive
Monthly CTC - 20K to 30K
Expected Experience - 1 to 4 years
Location - Punjab (Preferably Chandigarh)/Remote
About the Role:
The CRM Executive will play a crucial role in building and nurturing strong relationships with our clients. This individual will be responsible for managing customer interactions, ensuring customer satisfaction, and driving retention.
Key Responsibilities:
Client Relationship Management:
- Build and maintain strong, lasting relationships with the clients.
- Serve as the primary point of contact for a portfolio of clients, addressing their inquiries, concerns, and feedback.
- Proactively reach out to clients to ensure satisfaction, gather feedback, and identify opportunities for growth.
Query and Complaint Resolution:
- Professionally and promptly handle customer inquiries, complaints via phone, email, and other communication channels.
- Investigate and resolve product or service problems by clarifying the issue, determining the root cause, and explaining the best solution.
- Follow up with clients to ensure resolution and satisfaction.
Product Knowledge and Support:
- Develop a deep understanding of Anarvah's product range, including their quality, sourcing, and applications within the food service industry.
- Assist clients in making informed decisions about our products and provide technical support where necessary.
- Gather customer feedback and share insights with the marketing and product development teams to inform strategy and product enhancements.
Data Management and Reporting:
- Maintain accurate and up-to-date records of customer interactions, transactions, comments, and complaints.
- Prepare reports by collecting and analysing customer information, identifying trends, and recommending improvements.
Communication:
- Exceptional verbal and written communication skills in English and Hindi (and potentially a regional language relevant to the client base).
- Ability to communicate complex information clearly and concisely.
- Strong active listening skills and empathy.
- Ability to remain calm and professional under pressure.
Qualifications:
- Bachelor's degree
- Minimum of 1 year of experience in customer service, client relations.
About Anarvah
Anarvah is a premium B2B spice brand dedicated to providing clean, consistent, and lab-tested spices to professional kitchens in India and globally. We work with certified processors and verified vendors to ensure purity and traceability in every product. Our quality-controlled spices are tailored for the HoReCa (Hotels, Restaurants, Catering Houses) and institutional food service sectors, offering reliable and safe sourcing solutions for our clients.
What We Offer
- Competitive salary and performance-based incentives.
- A collaborative work environment focused on innovation and growth.
- Opportunities for career advancement within a fast-growing organization.
