CRM Engineer

Key Responsibilities:

CRM Development & Implementation

Implement, customize, and optimize CRM platforms (Salesforce, Zendesk,

Kustomer, Zoho, or other populer).

Participate in implementing new CRM systems or migrating from legacy

solutions.

Build integrations between CRM and internal/external applications.

Configure CRM workflows, data models, and automation processes to improve

usability and efficiency.

Software Engineering

Design and develop backend services and microservices using Java and Python.

Build APIs and connectors to integrate CRM with third-party platforms.

Write high-quality, maintainable, and secure code following best practices.

Contribute to CI/CD pipelines, automated testing, and deployment processes. Cloud & Infrastructure

Develop and deploy cloud-native applications using AWS (DynamoDB, SQS,

SNS, Lambda, API Gateway) or GCP equivalents.

Monitor, troubleshoot, and optimize performance of CRM-related services.

Collaborate with DevOps teams to support scalability, automation, and

observability.

Collaboration & Support

Work closely with product managers, business analysts, and stakeholders to

understand requirements and translate them into technical solutions.

Provide ongoing support, bug fixes, and enhancements for CRM and related

services.

Document solutions, APIs, and workflows for future reference and scalability.

Required Skills &a Qualifications

Bachelor's degree in Computer Science, Engineering, or related field.

47 years of experience in software engineering with hands-on CRM

development.

Experience with at least one CRM platform (Salesforce, Zendesk, Kustomer,

Zoho, or similar).

Strong programming skills in Python and Java, with knowledge

of microservices architecture.

Proficiency with cloud platforms (AWS or GCP) and services like DynamoDB,

SNS, SQS, Lambdas, Pub/Sub, Cloud Functions, etc.

Solid understanding of system design, APIs, and data modeling.

Strong problem-solving and debugging skills.