Inbound and Outbound Calls: Answer incoming calls and make outbound calls to respond to inquiries and provide information about online degree programs offered by the university.
Information and Guidance: Provide detailed information about program options, admission requirements, tuition, financial aid, and any other relevant details to prospective students.
Application Assistance: Guide prospective students through the application process, ensuring they understand all requirements and deadlines.
Database Management: Maintain accurate records of all interactions and inquiries in the center's CRM system.
Follow-Up: Conduct timely follow-up calls and emails to nurture prospective students and address any outstanding questions or concerns
Problem Resolution: Resolve inquiries and concerns effectively, escalating more complex issues to appropriate departments when necessary.
Adherence to Policies: Ensure compliance with university policies and guidelines, including data protection and confidentiality.
Product Knowledge: Stay informed about current online degree programs, admissions policies, and changes in university offerings.
Qualifications:
Masters degree is preferred
Prior experience in a call center or customer service role is a plus.
Strong communication skills, both verbal and written.
Excellent interpersonal skills and a friendly, professional demeanor
MS Office suite skills and familiarity with CRM software.
Knowledge of online degree programs and the higher education industry is a plus.
Ability to work in a fast-paced and target-driven environment.
