CRM Consultant

4-10 years
11 days ago 244 Applied
Job Description

The Dynamic 365 Technical Consultant/Developer needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI/SSRS, Power Automate and Power Apps.
The selected candidate will work as part of the development team, and report to the project manager and technical lead

Essential Job Functions & Required Skills:
Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service
Proficiency in designing, developing and implementing business processes, plugins and workflows
Experience in designing and creating custom entities and relationships between those entities
Experience in handling multiple business unit with data segregation and cross BU access/roles
Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment, Upload Screenshots and knowledge Management integrating SharePoint
Experience of software development using Microsoft .Net, C#, JSON and jQuery
Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps
Strong Hand on experience in Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal)
Experience in developing automations using Power Automate and Power Apps
Experience in developing application which can be published to Azure
Experience in handling huge volumes of case and email records
Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application
Experience in Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD
Experience in designing and automating the survey forms using MS Forms Pro
Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus
Hands-on experience in developing Power BI Dashboards & Reports is a plus
Provide troubleshooting/technical support

LTIMindtree is a global technology consulting and digital solutions LTIMindtree company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by more than 90,000 talented and entrepreneurial professionals across 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile L&T Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.
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