JD for Critical Manufacturing (CM) – Technical lead
Educational Qualification:-
BE / BTech in Comp Science / IT/ Electrical / Electronic Engineering
Experience :-
10+ Years experience in Critical Manufacturing Support
Job Description :-
- upport daily monitoring and operational observability across the MES platform and related cloud components, including MES application health, Kubernetes pods/logs, AWS-hosted services, RabbitMQ, MSK Kafka and ClickHouse.
- Perform daily checks to confirm system availability, review alerts/logs/performance indicators, and identify any issues that may impact Production operations.
- Triage, log, escalate and coordinate MES-impacting issues identified through monitoring activities, working with the relevant Capgemini, Cochlear, Critical Manufacturing and vendor teams.
- Coordinate and execute release/deployment activities across environments, including deployment preparation, execution, environment promotion and post-deployment validation.
- Prepare and maintain release/deployment artefacts, including release notes, rollback checklists, CAB implementation artefacts, deployment evidence and post-release validation inputs.
- Support change and release governance, including deployment scheduling, change calendar coordination, CAB participation and controlled implementation of approved changes.
- Provide clear status updates, handover notes and communication during Production support, deployment windows and incident/deployment-related activities.
Mandatory skills/experience:
- Experience as a Release / Deployment / Platform Coordinator, AWS Cloud Engineer, Cloud Operations Engineer or similar Production support role.
- Hands-on experience supporting AWS cloud environments and business-critical applications hosted in cloud platforms.
- Strong working experience with Kubernetes, including pod monitoring, logs, service health checks, deployments and troubleshooting.
- Strong monitoring and observability experience, including application logs, alerts, dashboards, performance indicators, availability checks and incident triage.
- Experience supporting PRO / Production environments, including incident triage, deployment execution, rollback coordination, post-deployment validation and stakeholder communication during Production-impacting issues.
- Working knowledge of RabbitMQ, Kafka / MSK and ClickHouse from an operational monitoring, triage and escalation perspective.
- Good understanding of ITIL / ITSM processes, particularly Incident Management, Change Management, Release Management and escalation handling.
- Experience preparing deployment plans, rollback plans, release notes, CAB artefacts and post-deployment validation evidence.
- Ability to work in a multi-vendor / SIAM environment, coordinating with client teams, platform owners, product vendors and other service providers.
- Strong communication and documentation skills, with the ability to provide clear operational updates, issue summaries and handover notes.
- Availability to support planned deployment activities, including maintenance windows or occasional weekend deployments where agreed in advance.
Preferred / Additional Capability
- Ideally, the candidate should have experience or certification as a Critical Manufacturing MES Administrator.
- If the candidate does not already hold the certification, they should be willing and capable of completing the required Critical Manufacturing MES Administrator certification/training.
- Prior experience administering or supporting Critical Manufacturing MES would be highly desirable, including system health checks, monitoring, troubleshooting, deployments, upgrades and backup-related activities.
- Good foundational knowledge expected for MES administration, including:
- Microsoft SQL Server basics: SQL Server instances, databases, linked servers, availability groups and basic SQL queries.
- Linux operating system basics.
- Kubernetes / container orchestration basics.
- Web server applications, web services and API/REST calls.
- Basic network infrastructure concepts, including ports, URLs, shared drives and connectivity troubleshooting.
- Previous MES experience would be highly desirable, but not mandatory if the candidate has strong cloud, Kubernetes, monitoring and production support experience.
