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Job Description
Job Summary
This position receive calls from UPS end-users from Region Offices, Air Gateways, Sorting Hubs and Package Delivery Centers throughout the UPS Network primarily in the United States. He/She resolves issues with ID re-sets, basic troubleshooting and email, handles Internet Explorer issues, and troubleshoots and dispatches basic hardware issues for Telcom problems (telephone/pagers/radios).
Responsibilities
- Processes calls from UPS end-users.
- Troubleshoots ID re-sets, email, Internet Explorer and basic hardware issues.
Qualifications
- Ability to work in a fast-paced 24x7 operation
- High school diploma, GED or International equivalent
- Previous call center experience
- Ability to type 30 WPM
Employee Type
Permanent
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