At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About The Role
A Day in the Life
Our Global Diabetes Capability Center in Pune is expanding to serve more people living with diabetes globally. Our state-of-the-art facility is dedicated to transforming diabetes management through innovative solutions and Technologies that reduce the burden of living with diabetes.
This position is an exciting opportunity to work with Minimed's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.
#BetterDaysStartNow
Key Responsibilities
- Operational Delivery
- Lead day-to-day Billing operations
- Ensure 100% compliance with SLAs (TAT, quality, productivity).
- Oversee charge capture accuracy and clean claim submissions.
- Monitor aging buckets related to billing rejections and ensure timely resolution.
- Allocate work volumes based on load balancing and priority.
- People & Performance Management
- Manage a team of Billing Associates, SMEs, and TLs (team size 2050 depending on scope).
- Conduct regular 1:1s, performance reviews, and skill assessments.
- Drive team motivation, retention, and competency development.
- Create and manage staffing plans, leave plans, and shift coverage.
- Client & Stakeholder Management
- Act as primary point of contact for client operations, delivery, and escalations.
- Conduct weekly/monthly client governance calls and share performance dashboards.
- Build strong relationships with onshore POCs, Managers and Team Leads
- Quality & Compliance
- Ensure adherence to HIPAA regulations, PHI handling, and audit standards.
- Drive quality review mechanisms (QA audits, RCA, corrective actions).
- Implement internal controls to minimize errors, resubmissions, and denials.
- Reporting & Analytics
- Publish daily/weekly/monthly performance dashboards (Productivity, QC, SLA, throughput).
- Track key KPIs: Charge Lag, Clean Claim Rate, Billing Accuracy, Productivity.
- Analyze trends and implement process improvements.
- Process Improvement
- Identify gaps in billing workflows and implement automation/lean improvements.
- Collaborate with technology/automation teams to streamline processes (EHR/PM systems).
- Reduce rework and operational cost through standardized best practices.
- Cross-functional Coordination
- Work closely with AR, Cash Posting, and Eligibility teams to ensure seamless RCM flow.
Required Skills & Experience
- 612 years of experience in US Healthcare RCM with strong Billing expertise.
- Minimum 24 years in a leadership/people management role.
- Expertise in CPT, ICD, modifiers, and billing guidelines
- Excellent communication, stakeholder management, and analytical skills.
- Ability to handle pressure, escalations, and dynamic client requirements.
Key Competencies
- Leadership & team management
- Client communication
- Process governance
- Problem-solving & decision making
- Data-driven reporting
- Compliance & audit readiness
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey meeting them where and how they need it.
