Job Requirements
About the Role
The Credit Operations Manager – Retail Assets is responsible for managing end-to-end operational activities related to loan disbursals across PAN India locations. This includes handling original property documents, coordinating with internal teams and external vendors, and overseeing a team of local operations officers. The role ensures timely and error-free processing of loan documentation while maintaining service level agreements (SLAs) and turnaround times (TATs).
Key Responsibilities
Primary Responsibilities
- Manage original property documents for loan applications.
- Execute on-ground disbursal activities such as cheque handling and preparation of documents for legal vetting.
- Collaborate with sales and credit teams to resolve documentation-related queries promptly.
- Liaise with legal and technical vendors for document verification.
- Supervise a team of local operations officers responsible for post-disbursal checks and physical document collection and scanning.
- Ensure adherence to defined SLAs and TATs for end-to-end loan disbursal processes.
Secondary Responsibilities
What We Are Looking For
Education
- Graduate in any discipline (mandatory)
Experience
- Relevant experience in credit operations or retail asset operations preferred
Skills and Attributes
- Strong organizational and coordination skills
- Attention to detail and accuracy in document handling
- Ability to manage teams and ensure process compliance
- Effective communication and stakeholder management
- Commitment to meeting service delivery timelines and quality standards
