Job Description – Credit Control Manager
Job Overview: We are seeking an experienced finance professional to lead our Credit Risk and Revenue Operations function. The role is responsible for safeguarding the organization's financial interests through effective credit governance, receivables management, collections strategy, and cash flow optimization.
The incumbent will drive process excellence, strengthen credit controls, minimize financial exposure, and partner with business stakeholders to improve working capital performance.
Key Responsibilities:
- Lead the end-to-end credit control and receivables management function for domestic and international clients.
- Follow up regularly with clients regarding overdue payments.
- Develop and implement collection strategies to maintain DSO at optimal levels, recovery plans, and risk mitigation measures to minimize overdue accounts and bad debt exposure.
- Conduct credit assessments, establish credit limits, define payment terms, and monitor client creditworthiness.
- Identify, investigate, and escalate collection risks, disputed accounts, and potential write-offs, recommending appropriate corrective actions.
- Monitor outstanding receivables, prepare periodic MIS reports, including collection performance, ageing analysis, outstanding balances, cash flow forecasts, and key credit metrics.
- Collaborate with Partners, lawyers, finance teams, and client stakeholders to resolve billing disputes and enhance collection effectiveness.
- Ensure timely issuance of Statements of Dues and address client queries related to invoices, payments, and account reconciliations.
- Analyse financial and operational data to identify collection trends, portfolio risks, and opportunities for process improvement.
- Lead, mentor, and develop the credit control team while driving operational excellence and performance management.
- Conduct periodic audits of client records, collection processes, and credit controls to ensure compliance, accuracy, and process integrity.
- Drive automation initiatives, system enhancements, and process improvements to strengthen reporting capabilities and operational efficiency.
Key Skills
- Strong expertise in credit control, accounts receivable management, collections, and working capital optimization.
- Proven ability to assess credit risk, manage debtor portfolios, and implement effective recovery strategies to improve cash flow and reduce overdue receivables.
- Excellent analytical and reporting skills, with strong proficiency in Excel and financial systems, preparing MIS reports, forecasting cash flows, and monitoring key performance metrics.
- Strong stakeholder management, negotiation, and relationship-building skills, with the ability to effectively resolve payment disputes and collection challenges.
- Focus on process improvement, automation, and operational efficiency.
- Demonstrated leadership capabilities with experience in managing teams, driving performance, and achieving collection and business objectives.
- Excellent English language proficiency, with strong verbal and written communication skills.
- Strong interpersonal and relationship-building skills, enabling effective collaboration with team and stakeholders.
Desired Qualification & Experience:
- MBA (Finance) or equivalent qualification.
- 9 to 12 years of experience in Credit Control, Accounts Receivable, Revenue Operations, Collections, or Credit Risk Management.
- Advanced analytical and reporting capabilities with strong proficiency in Excel and financial systems.
- Prior experience in a law firm, professional services firm, consulting firm, or similar environment preferred.
- Demonstrated experience managing large client portfolios and high-value receivables.
