CREDIT CONTROL EXECUTIVE

Responsible for proactive receivables management — ensuring timely payment recovery from all customers through disciplined follow-up, accurate documentation, and swift dispute resolution.

Department : Finance & Accounts

Reports To Finance Manager / CFO

Location Head Office Najafgarh Road, New Delhi

Employment Type Full-Time

Budget : 3.6lpa

Key Responsibilities

• Proactively follow up with customers for payment recovery via phone calls, emails, and WhatsApp, maintaining regular and professional communication.

• Share outstanding statements, invoices, bills, PODs (Proof of Delivery), and any other documents as requested by customers to facilitate payment clearance.

• Ensure timely and accurate entry of all customer payments in EMIST ERP; coordinate with the accounts team on posting.

• Monitor debtor ageing on a daily/weekly basis; flag overdue accounts to management with appropriate escalation.

• Resolve billing and payment disputes by coordinating with operations, billing, and branch teams, ensuring quick closure to avoid payment delays.

• Maintain a systematic log/tracker of all follow-ups, outstanding amounts, payment commitments, and dispute status.

• Prepare and circulate weekly/monthly MIS reports on collections, outstanding, bad debts, and

bucket-wise ageing.

• Build and maintain strong working relationships with clients accounts payable and finance teams.

• Coordinate with legal or senior management for escalation of long-pending or disputed accounts where needed.

Key Skills & Competencies

• Strong communication skills in Hindi and English (verbal and written).

• Proficiency in MS Excel and EMIST ERP (or similar transport ERP systems).

• High attention to detail, numeracy, and reconciliation skills.

• Assertive, persistent, and target-driven with a professional approach.

• Ability to handle pressure and manage multiple accounts simultaneously.

Qualifications & Experience

• B.Com / M.Com or equivalent degree in Finance / Accounts.

• 1–4 years of experience in credit control, collections, or accounts receivable; logistics/transport industry experience preferred.