At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About The Role
A Day in the Life
Our Global Diabetes Capability Center in Pune is expanding to serve more people living with diabetes globally. Our state-of-the-art facility is dedicated to transforming diabetes management through innovative solutions and Technologies that reduce the burden of living with diabetes.
This position is an exciting opportunity to work with Minimed's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.
#BetterDaysStartNow
The Refunds Executive is responsible for analyzing payment discrepancies, identifying overpayments, and processing refund requests for insurance carriers and patients. The role ensures compliance with payer guidelines, minimizes financial leakage, and supports clean financial reconciliation within the RCM process.
Key Responsibilities
- Refund Processing
- Review credit balances and validate reasons for overpayment.
- Process refunds for insurance and patient accounts per payer and client policies.
- Prepare and submit refund request forms to Finance for disbursement.
- Credit Balance Analysis
- Investigate credit balances generated from incorrect payments, duplicate payments, or posting errors.
- Coordinate with Cash Posting teams to correct mis-postings before issuing refunds.
- Validate payer takebacks, offsets, and recoupments.
- Compliance & Audit
- Ensure refund processing complies with payer regulations, state guidelines, and internal audit standards.
- Maintain complete documentation for all refunded transactions.
- Reduce compliance risk by preventing untimely or inaccurate refunds.
- Coordination with AR & Cash Posting
- Collaborate with AR team to validate open balances before refund initiation.
- Work with Cash Applications to rectify incorrect payments or adjustments.
- Communicate with Client POCs regarding approval of refund amounts.
- Reporting & Documentation
- Maintain daily/weekly reports of refunds initiated, completed, and pending.
- Track recoveries, offsets, and payer requests.
- Highlight high-value refund cases or trends to leadership.
- Research & Resolution
- Contact payers (if required) to verify overpayments or recoupment notices.
- Resolve discrepancies related to claim-level payments, duplicate deposits, or coding/billing errors causing refunds.
Required Skills & Experience
- 1–4 years of experience in US Healthcare RCM – Refunds, Credit Balance, AR, or Cash Posting.
- Strong understanding of EOBs, ERAs, overpayments, deductible/co-insurance rules, and payer refund processes.
- Good analytical and problem‑solving skills.
- Proficiency in Excel (VLOOKUP, pivot tables, reconciliation sheets).
- Strong attention to detail and accuracy.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
