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Manage inbound calls for Oracle North America region you will be responsible to receive calls from customers/3rd parties and assist them in their queries related to their contracts and process credit card payments on as per our guidelines. You will manage incoming calls as part of your daily KRA & be responsible to provide best in class customer experience. You will be responsible for 1st call resolution whenever possible and connect the customer to right parties within Oracle to service their request.
/IC2
Career Level - IC2
Manage inbound calls for Oracle North America region you will be responsible to receive calls from customers/3rd parties and assist them in their queries related to their contracts and process credit card payments on as per our guidelines. You will manage incoming calls as part of your daily KRA & be responsible to provide best in class customer experience. You will be responsible for 1st call resolution whenever possible and connect the customer to right parties within Oracle to service their request.
Career Level - IC2
Oracle Corporation is an American multinational computer technology corporation headquartered in Austin, Texas.In 2020, Oracle was the second-largest software company in the world by revenue and market capitalization.The company sells database software and technology (particularly its own brands), cloud engineered systems, and enterprise software products, such as enterprise resource planning (ERP) software, human capital management (HCM) software, customer relationship management (CRM) software (also known as customer experience), enterprise performance management (EPM) software, and supply chain management (SCM) software.
Job ID: 140914699
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